Refund policy

New products purchased from The Shop Forestry & Supply need to have original tags attached, unopened/unbroken seal and a receipt to submit a return for refund within 30 days of the purchase date.

• The return must be handled within 30 days of purchase for refunds, or for exchanges.
• The returned merchandise must be undamaged, unworn, unwashed, like new in original resalable condition.
• The merchandise must be in the original packaging or box, with tags and product info included.

NOTE: For safety reasons, we follow industry standards with respect to Climbing gear, work boots and chainsaw equipment. We cannot accept returns of climbing gear/protection, ropes, webbing/cord, harnesses, boots, chaps, and aftermarket chainsaw parts.  -- all sales are FINAL on these items.

-If your product qualifies under these terms, we will refund the product amount minus a 10% restocking fee. Customer is responsible for shipment back to our address: 63120 Nels Anderson Rd. Bend Oregon 97701 USA.

Manufacturer's Warranty

Many of the products we sell come with limited or lifetime warranties. Check the website for the brand that makes the product to determine the warranty and return policy. Some brands prefer to handle damaged or defective items themselves, while others prefer the customer to return the item where purchased. If you have a warranty issue with a product purchased from in our stores, you can either bring it into our store, or return it directly to the manufacturer.